What happens when you place your order

This is the checkout page. You tell us where the cream is going, you pay, and that is the end of it. Your card details are handled through an encrypted payment step, so the numbers are not sitting in a form on our side waiting to be read. Put in the delivery address you actually want the parcel to arrive at, including any apartment or unit number, because that is the address printed on the label. Check the email address too. Your order confirmation goes there, and if anything needs sorting out, that is where we write to you first.

If something goes wrong at checkout

Payments fail for ordinary reasons. A mistyped postcode, a card the bank has flagged, a browser that has held on to an old page. Reload the page, check the billing address matches what your bank has on file, and try again. If you are still stuck, or you have put the wrong address in and spotted it after paying, call 848-389-6474 or email in**@********us.com and tell us what you ordered. If you want to read the small print before you buy, the terms of service and the privacy policy are both on the site, and common questions are answered on the questions page.

Before you press pay on this checkout

Checkout is a short job, so take the extra few seconds over it. Read back the name on the order, the street, the city and the postcode, and make sure the quantity in the basket is the number of tubes you meant to buy. If you are ordering for a parent or someone you look after, put their address in the delivery field and your own email in the contact field, so the parcel goes to them and the confirmation comes to you. If you are not sure the cream is the right thing for what you are dealing with, stop here and read the product page first. Nothing is charged until you finish this step.

After you leave the checkout page

Once the payment goes through, the checkout page hands you over to a confirmation and sends the same thing to your email. Keep that email. It is the quickest way for us to find your order if you call. If it is not in your inbox, look in the spam folder before assuming the order failed, and do not put the order through a second time until you have checked, because two completed checkouts mean two parcels. Your order also shows up in your account. Anything else, call 848-389-6474 or write to us.