Your dashboard is where your account with Derma Den USA lives. Sign in and you can look back over the orders you have placed, check what was in each one and where it was sent, and update the details we hold for you. If you have moved house, or the card on file has been replaced, change it here before your next order rather than at the last minute. Everything you see is tied to the email address you used when you ordered, so use that same address when you log in. If a page looks empty, it usually means you are signed in under a second address.
Order records can be slow to appear while a payment is still settling, so give it a little time and refresh the page before worrying. If an address went in wrong, change it on your account and tell us as well, because an order already on its way cannot be redirected from this screen. For questions about the cream itself, how often to apply it or what it is for, the questions page covers most of it, and our science page explains how the formula works. For anything to do with your account, call 848-389-6474 or get in touch.
The dashboard is the signed-in part of your Derma Den USA account, and it only opens once we know who you are. You do not need to remember a password to get in. Ask for a login link and we send it to the email address on the account, then clicking that link brings you straight to this screen. The link is meant for one use, so if you come back a day later, ask for a fresh one rather than hunting through old mail. Keep the account under one email address if you can. Two addresses means two dashboards, each showing only half of what you have ordered, and that is the usual reason an order seems to have vanished.
It is a record of your account, not a medical notebook. It will not tell you how much Dermaden® to use on a given wound, or when to stop covering one. That sort of thing belongs on the pages written for it: everyday wounds, minor burns, pressure sores and the rest. The dashboard also will not change what is written in our terms, and how we look after the details held in it is set out in the privacy policy. When you are stuck on the screen itself, ring 848-389-6474 and tell us the email address you signed in with.
